Get Access Managing a Global Team: With these challenges above, this global team is facing many dysfunctions that surfaced during a crisis. There are many challenges this global team is facing that are similar to many other virtual global teams face.
Again, managing interpersonal conflicts is difficult with any teams, however, it can be even more difficult when a leader is not physically available to resolve it. According to Hillthe leader has the responsibility to direct and guide his team to behave and function in a way that help the team to achieve its optimal effectiveness.
However, this team is already in crisis and thus immediate action is needed by Greg. Retrieved August 8, from http: Greg then going forward, needs to ensure that he vigilantly monitors the development of his team.
Greg James at Sun Microsystems, Inc. Greg uncovered more serious problems as he traveled across the globe to assess problems with HS Holdings. It is apparent that they had a difficult time solving problems and making decisions.
Once he has all the information, then he needs to decide on whether he needs to intervene to meet tasks or relational needs.
This should be done face to face, preferably. They are under the enormous pressure to perform to survive in an extremely competitive market, however, the structure of the organization is not set up to reward them or support their needs.
This is a natural consequence from not having a collaborative climate. They were not able to focus on the problem at hand and understand one another since the trust and respect were not established among members.
Team Players and teamwork. He has realized that there are complex interpersonal problems that might have been overlooked, which have impacted daily operations and meeting the goal of the team. There is, for example, perceived neglect by UAE team, feeling that they have not received adequate face-to-face time with Greg and about becoming a subgroup to the India office.
He will also need to address the problem with queues immediately and train his team members with skills needed to rebuild them.
Northhouse EdLeadership 5th ed. Hill states that task and development functions are closely interrelated, as shown through this team.
Australian Journal of Basic and Applied Science, 3 3 Another dysfunction this team is facing is lack of leadership. He failed to understand potential meaning of silence, misunderstandings, team process, and overlooked signs that have eventually led to discontentment and misunderstandings of his team members.
Some members from other countries also feel that members in U. There were many blame shifting and various personal conflicts became very visible. He should consider having a back-up person for each point of contact for customers, preferable from different country.
Another challenge this team may face is managing conflicts, especially interpersonal relationships. Local labor laws and different cultures are also other challenges this team is facing as the team is made up of members from four different countries.
It is no doubt that Greg is well established and valuable employee of Sun Microsystems, Inc. This mainly happens because one of top challenges of a virtual team is the inability to read nonverbal cues Ebrahim et al, First challenge this global team is facing is inability to establish rapport and trust due to the nature of a virtual team.
Greg may not be able to change some of organizational policies, but his team members need to see that their leader is invested in them and advocates for them.
It may seem like their conflicts have occurred within the team, but there are other environmental factors such as their work schedule and differential compensation that led team members to feel discontented.
More essays like this: However, he overlooked specific challenges of leading a virtual global team and the importance of his role as a leader. It may seem like their Open Work policy and compensation are alluring and promoting independence and flexibility, however, this does not apply to all members of the team.
He needs to be flexible to meet the diverse needs of his team members and ready to take an immediate action to change the course of this team. Therefore, Greg may need to advocate for his team and speak with upper management regarding current working condition especially for some members in Asia and Middle East.
Other noticeable dysfunction of the team is lack of unified commitment. Many researchers have studied the effectiveness of organizational teams and found that effective use of a team leads to great productivity, better use of resources, higher quality of services, more creativity, and more effective decision making and problem solving Parker, as cited in Hill, As much as Greg has tried to accommodate and be sensitive to different time zones, he still came up with a meeting time that left some members feelings dissatisfied and unvalued.Case Study: Managing a Global Team: Greg James at Sun Microsystems, Inc.
As illustrated in the article, “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)”, managing a global team is an intricate task that requires special and specific skills (Neely & Delong, ).
Managing a Global Team: Sun MicroSystems, Inc. UAE Founded in Sells computers, computer components, computer software, and IT services Open Work policy -> "Innovation is sparked when people were free to assemble, participate, and create" Greg James -> global manager person team.
This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in "Managing a Global Team: Greg James at Sun Microsystems, Inc.
(A).". Managing a Global Team: Greg James at Sun Microsystems, Inc. Commonwealth - Team 11 - October 3rd Prof. Jamie Millard Stanford University Network (SUN). Greg James at Sun Microsystems, Inc.
(A) Greg James, a global manager at Sun Microsystems To resolve a serious customer system outage as required by a service. Managing a Global Team: Greg James at Sun Microsystems, Inc.
Essay Sample As illustrated in the article, “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)”, managing a global team is an intricate task that requires special and specific skills (Neely & Delong, ).Download